Cancellation and Refund Conditions

Cancellation and Refund Conditions

Sales made through www.plasticwatertanksshop.com fall under the category of “Distance Sales” and are subject to the provisions of the “Law on the Protection of the Consumer” and the “Regulation on Distance Contracts”. Issues regarding the return of purchased products should also be evaluated within the scope of this Law and Regulation. In order for the returns to be carried out properly, the Customer must check the shipment at the time of delivery of the order to the cargo authority, and if there is any crack, breakage, deterioration, opening of the box or crushing in the cargo package or packaging, the product must be returned without receiving it. After receiving the product, return requests made with the claim of damage to the product by the cargo will not be accepted.
• Exercising the Right of Withdrawal; According to the Distance Contracts Regulation, the customer has the right to withdraw from the contract by rejecting the goods without taking any responsibility and without giving any reason within 7 days from the date of receipt of the product. (Article 8). Accordingly, the customer has the right to return the product without any reason within 7 days after receiving it. In order to benefit from the right of withdrawal;
• The return must be made within 7 days from the delivery date of the purchased product without the packaging being opened, destroyed, spoiled or used.
• In electronic products, in cases where the stickers or www.plasticwatertanksshop.com tape affixed by the importer or manufacturer on the box of the product are torn or the vacuum or gelatin packaging is opened, returns are not accepted.
• Before sending the product, the customer must submit a Return Application by fax or e-mail and should not send the product before its application is approved. Products sent in this way will not be accepted by our company and will be returned.
• In order to take advantage of the right, the purchased product must not be damaged and must be in a condition where it can be resold.
• The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the goods due to use.
• The right of withdrawal cannot be exercised for the goods produced in accordance with the special requests and demands of the customer or which have been personalized by making changes or additions.
• There is no right of withdrawal for goods that cannot be returned due to their nature, which are likely to deteriorate rapidly or expire.
• Return of Defective Goods: According to the Law on the Protection of the Consumer, “Goods with material, legal or economic deficiencies that are contrary to the qualifications included in the promotion and user manual or in the advertisements and announcements or that reduce the benefits expected by the consumer in terms of their intended use are considered as defective goods. acceptable. If the customer reports defective goods within 30 days from the delivery date of the goods, he has the right to return the product, discount the price, free exchange or free repair. (Article 4). In order to benefit from the above-mentioned rights by reporting the Defective Goods;
• If the features of the product are different from those specified in its promotion, or if there are deficiencies that reduce the benefit the customer expects from the product, the product is classified as defective.
• The customer must notify the defective goods within 30 days.
• Before sending the product, the customer should apply by fax or e-mail and should not send the product before its application is approved.
• In the Defective Goods notification, a report issued by the service stations or the importer or manufacturer of the product determines whether there is a usage error. If it is determined that the fault of the user, the customer, can not benefit from the law.
• Return Period: www.plasticwatertanksshop.com returns the price of the returned products within ten days from the date on which the right of withdrawal or the defective goods notification is received, if the above-mentioned conditions are met.